At LaQuest, and  Independent Software Vendor (ISV)  andTrusted Business Consultantdelivering enterprise-grade systems and solutions, we are committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your personal information when you visit our website, www.laquest.net, or use our software solutions and related services. We adhere to stringent data protection principles and comply with applicable data privacy regulations, including the Philippines' Data Privacy Act, India’s IT Act, U.S. Federal and State privacy regulations, and GDPR, to ensure your data is handled lawfully, fairly, transparently, and with the utmost security.

Processing Personal Data

This Privacy Policy applies solely to the information collected through our website, www.laquest.net, and through our provided software solutions and related services. It describes the types of information we collect, how we use it, with whom we share it, and your rights concerning your data.

As a software vendor, we collect personal information that you voluntarily provide, including:

• Full Name
• Job Title
• Company or Organization
• Phone Number
• Address and Company Information
• Website Visit Details
• Referral Information
• Marketing Material Downloads
• LinkedIn Profile Address
• Usage Data of Our Software Solutions

Providing personal information is voluntary, but necessary for accessing and utilizing our software and services. We may also collect publicly available information (e.g., job title, address from LinkedIn) to enhance your profile within our systems.

We collect and process various categories of personal data, including:

We collect your information to:

• Provide, maintain, and improve our software solutions and services.
• Communicate about software updates, support, and new features.
• Inform you about industry trends, software advancements, and service offerings.
• Understand your software usage needs and interests.
• Analyze software and website usage data for trend analysis, bug fixes, and performance improvements.
• Provide and improve our services.
• Communicate with you
• Marketing and promotional activities
• Analyzing and improving our website
• Complying with legal obligations
• Protecting our rights and interests

We handle your data responsibly and securely as a software provider. Information you voluntarily provide (name, address, contact details, billing information) is collected via email, our website, and software interactions. We do not sell or rent this information to third parties. We use your information to respond to support requests, fulfill service orders, and provide ongoing software maintenance. We may contact you regarding software updates, new features, or policy changes unless you opt out.

We process your personal data for the following purposes and based on the following legal grounds:

LaQuest: We may share information within LaQuest LLP, LaQuest International Inc., and LaQuest Philippines Inc. to provide seamless software support, integration, and services.

Service Providers: We engage third-party vendors for essential services such as software hosting, maintenance, technical support, and analytics. These vendors are bound by strict data protection agreements.

We may share your personal data with the following categories of recipients:

• Service providers who assist us in operating our business
• Business partners
• Legal authorities, when required by law
• Affiliates within our corporate group
• Third parties in connection with a business transaction (e.g., merger, acquisition)
• Professional advisors and IT service providers.
• Banking partners and financial institutions for billing.
• Third parties are involved in maintaining and developing our software.
• Third parties providing services on our behalf are bound by confidentiality and data protection agreements.

We do not sell, rent, or lease your information to third parties for independent use. Disclosure may occur:

• With contractually bound third parties (e.g., cloud providers, integration partners) under strict data protection terms.
• To comply with legal obligations, official investigations, or legal proceedings.
• To use, transfer, and share aggregated, anonymized data for business analysis and software improvement.
• In the event of a business acquisition or sale.

Your data may be processed in India, the Philippines, the US, Asia, or Europe, depending on operational needs and service delivery locations. Regardless of location, data is protected according to GDPR standards and our internal security protocols. We use safeguards like Standard Contractual Clauses for data transfers outside the GDPR scope.

Your personal data may be transferred to and processed in countries outside of your country of residence. We will implement appropriate safeguards to ensure the protection of your data, including:

• Standard contractual clauses approved by the relevant authorities
• Reliance on the recipient's participation in an approved data transfer mechanism
• Other legally permissible transfer mechanisms

We ensure personal information is accurate and complete within our systems. Information is retained only as long as necessary for software functionality, service provision, and legal compliance. Retention periods vary based on usage and information type. We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

We maintain robust security measures to protect your data. To request changes, access, or deletion of your data, contact privacyofficer@laquest.net or info@laquest.net. You can opt out of marketing communications anytime.

You have certain rights regarding your personal data, including:

• Right to Access: You can request a copy of your personal data.
• Right to Withdraw Consent: If we process your data based on your consent, you can withdraw your consent at any time.
• Right to Object: You can object to the processing of your data under certain circumstances, including for direct marketing purposes.
• Right to Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format.
• Right to Rectification: You can request that we correct any inaccurate or incomplete data.
• Right to Restriction of Processing: You can request that we limit the processing of your data under certain circumstances.
• Right to Erasure: You can request that we delete your data under certain circumstances.

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of those websites before providing any personal data.

Processing Personal Data

We prioritize the security of your information. Sensitive information is encrypted. Data access is restricted to authorized personnel. Our servers and data storage are secured with strict access controls. Website and software access logs are retained for one month for system improvement and security monitoring. We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized access, use, or disclosure. These measures include:

• Encryption
• Job Title
• Regular security assessments
• Employee training

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by other means.